Accessibility Statement.

Our conformance target

WCAG 2.1 Level AA covers most of the requirements of the ADA, Section 508, and state-level accessibility laws including California Unruh and New York City Local Law. Where state law sets a higher bar — for instance, requiring conformance to WCAG 2.2 — we work to that standard instead.

We aim for substantial conformance. Some third-party content (MLS listing feeds, embedded video, vendor widgets) may not yet fully conform; we are working with those vendors to close the gaps.

What we do

Specific practices that go into every page we ship:

• Semantic HTML — headings in order, landmarks identified, lists marked up as lists.
• Keyboard navigation — every interactive element reachable and operable without a mouse, focus indicators visible.
• Screen-reader support — meaningful alt text on images, accessible names on buttons and links, ARIA only when native HTML doesn't suffice.
• Color contrast — minimum 4.5:1 for body text and 3:1 for large text and UI components, validated automatically and spot-checked by hand.
• Forms — labels associated with inputs, error messages tied to fields, instructions provided up front.
• Motion — animations respect the user's prefers-reduced-motion setting; nothing flashes more than three times per second.
• Captions and transcripts — video content is captioned and a transcript is available on request.
• Plain language — we write the copy in everyday English, not real-estate jargon, and we structure pages so the most important information appears first.

How we test

• Automated scans on every deploy using axe-core and Lighthouse — these catch about 30-40% of issues.
• Manual keyboard-only walkthroughs of every new template before launch.
• Screen-reader checks on critical flows (search, contact, agent detail, listing detail) using VoiceOver on macOS / iOS and NVDA on Windows.
• Periodic third-party audits and user testing with people who use assistive technology daily.

Beyond the website

Accessibility doesn't stop at the URL. If you need an accommodation for a property tour — accessible parking, alternate communication, advance walk-through to assess accessibility, or anything else — let your agent know or write to accessibility@greysq.com. We coordinate with sellers and listing agents to make showings work for you.

All Grey Square agents welcome service animals at showings we host. We can arrange American Sign Language interpretation for client meetings with reasonable advance notice.

Report a barrier

If you encountered something on this site that prevented you from completing a task — couldn't read the text, couldn't operate a control, couldn't understand a form — we want to hear about it. The more specific you can be, the faster we can fix it.

What helps: the URL of the page, what you were trying to do, what happened, the device and assistive technology you were using. We respond within two business days and aim to resolve issues within thirty days, or to give you a clear timeline for a longer fix.

Email: accessibility@greysq.com · Phone: 214.416.9016 · Mail: Grey Square, Attn: Accessibility, 16817 Coit Rd #1001, Dallas TX 75248.

Alternative formats

If any document on the site — a property brochure, a buyer or seller guide, a contract — is not accessible to you, ask us for it in another format. Large-print, plain-text, tagged-PDF, or a phone call where we walk through the content together. No charge.

Ongoing commitment

Our broker reviews accessibility reports monthly and tracks remediation against a public dashboard. We don't always get it right the first time. We'll always work to make it right when we hear about it.